Completing your first order on Azenlyx is straightforward once you understand the checkout flow. This guide explains what happens at checkout, which payment methods are accepted, and what information you need before finalising your purchase.
When Payment Is Processed
Payment is processed at the point of checkout, before your order enters the fulfilment queue. You will see the total amount in Australian dollars (AUD) on the checkout screen, including any applicable shipping estimates. The charge appears on your payment method immediately upon order completion.
Accepted Payment Methods
Azenlyx accepts major credit and debit cards through secure payment gateways. Supported card networks typically include Visa and Mastercard. The checkout page displays available payment options based on your location and current gateway configuration.
Payment details are entered directly into the secure checkout form. Azenlyx does not store full card numbers or CVV codes on its servers. All payment data is transmitted through encrypted connections (HTTPS) to PCI-compliant payment processors.
Checkout Steps
The standard checkout flow on Azenlyx follows these steps:
- Review your cart: Confirm product names, SKUs, quantities and prices match your intent. Each line item shows the sale unit (for example, 1 carton containing 10 packs).
- Enter delivery address: Provide a complete Australian delivery address where an adult aged 18 years or older can receive the package. See our guide on reviewing delivery addresses before checkout.
- Choose shipping method: Select from available shipping options. Delivery timeframes are estimates only and begin counting from order acceptance, not from cart submission.
- Enter payment details: Complete the secure payment form with your card information.
- Review and confirm: The final checkout screen shows your order total, delivery address and selected shipping method. Confirm all details are correct before clicking the final place-order button.
Order Confirmation
After successful payment, you will see an on-screen order confirmation with your order number. A confirmation email is sent to the email address associated with your account. Keep this email for your records and for any future support requests.
If you need to contact support about your order, reference the order number from your confirmation. See our guide on what to include in an Azenlyx order support request.
Checkout Errors and What They Mean
Occasionally, checkout may not complete on the first attempt. Common causes include:
- Payment declined: Contact your card issuer. Azenlyx does not receive detailed decline reasons.
- Address validation issues: Ensure your delivery address is complete and matches the format expected by Australian postal services.
- Session timeout: If you leave the checkout page open for an extended period, your session may expire. Return to your cart and restart checkout.
Before You Complete Checkout
We recommend completing these checks before finalising your order:
- Confirm product SKUs match the items you intend to purchase using our carton comparison workflow.
- Verify your delivery address is complete and accurate.
- Ensure an adult aged 18 years or older will be available to receive the delivery.
- Review the delivery estimates guidance to understand timeframes.
- Check your cart contents using our guide on how to check an Azenlyx cart before submitting an order.
After Checkout
Once your order is placed, it enters the fulfilment queue. Order acceptance is a separate step from cart submission. See our guide on order submission vs acceptance for details on what happens next.
If your order arrives damaged or incorrect, refer to our guide on what to do before returning a damaged or incorrect Azenlyx order.